Why EU Direct  -  About EU Direct

About EU Direct

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Q: What’s the difference between EU DIRECT and DX.COM?

A: EU Direct is a customized site which made for DX EU customers and we aimed to offering better service as below:

Ø  Efficient follow up with upstream suppliers: EU Direct ensures that all the products can be supplied in 2-4 business day.

Ø  Free Expedited Delivery by Post NL: Delivery Time: usually 5 - 11 business days

Ø  Free On Time Tracking from China to EU (27 countries)

Ø  Exclusive SCM team in china for EU Direct

Ø  Exclusive Customer Service team for EU Direct

Ø  Exclusive Product Management for EU Direct

Ø  Multi channels to collect EU customer's service requirements and products request

Ø  Exclusive after-sale service ensures you have a great shopping experience: EU Direct customer service personnel will follow up on all EU Direct orders. We will respond to customer inquiries within 24 hours (usually much faster).

If you want to know more please click eud.dx.com


Q: Do you have warehouse in EU?

A: There is no EU Warehouse, we send EU Direct goods from world factory to EU (27 countries), and have cooperation with Post NL to make faster delivery.

  All orders are shipped from China, not Europe.


Q: Do we need to pay extra VAT or duty for EU direct parcels ?

A: We will separate your parcels and arrange the delivery. In normal you will not be afraid to bear the European import duty. If you are worried, we suggest you pay Import Tax & VAT Insurance when you do the checkout. Then we will pay the duty when the parcel is held by local customs.

If you have bought the Import Tax & VAT Insurance, and in the event that you are charged any tax & VAT when the package is delivered, please sign for the package and pay the taxes. Then please submit a ticket and provide us the the tax document, invoice or receipt.

Please note that the tax insurance service is only for the orders from European countries.The tax reimbursement claim must be made within 60 days from the date of shipment. The max compensation amount is up to $40  for per order.


Q: How can I contact you if I have any suggestion and question about your service?

A: Please contact us by following ways:

1. EU DIRECT Email: [email protected]

2. Ticket System

3. EU DIRECT Forum


Q: If I am a non-registered customer, how can I contact you if I have any question after I place an order?

A: If you are a non-registered customer that cannot contact our customer service via ticket system, please send email to our official email address as follows:

[email protected]

We will reply you as soon as possible.

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