DX Services  -  What is DX’s Store Credit?

What is DX’s Store Credit?

What is Store Credit?

DX store credit is alternative refund method for orders over 60 days old. PayPal has a 60 day limit on automatic no fee refunds. Orders over 60 days can be partially refunded through Paypal minus Paypal fees or completely refunded through DX Store Credit.

How to check my Store Credit?

1. Login your DX account;
2. Click “My Account”;
3. Click “My Store Credit” or “Store Credit” in DX account;

How to use my Store Credit?


Option One - Choose "Proceed to Checkout"

Type 1 I have enough Store Credit to pay the entire new order

1. Click your Shopping Cart;
2. Click button “proceed to checkout”;
3. Checkout by one of the Payment method;
4. Input the Store Credit amount you want to use and click“Apply”;
5. Click “Place the order” or “Next”;
6. Order placed successfully.

Type 2 My store credit can pay part of my order

1. Click your Shopping Cart;
2. Click button “proceed to checkout”;
3. Checkout by one of the Payment method;
4. Input the Store Credit amount you want to use and click“Apply”;
5. Click “Place the order” or “Next”;
6. Pay the balance by Paypal, Credit Card or other payment method;
7. Order placed successfully.

Type 3 Repay for a partial payment order

1. Click your order number;
2. Input the Store Credit amount you want to use and click“Apply”;
3. Click “Place the order”;
4. Order placed successfully.

To check the detailed information and pictures of the steps, please refer to our forum here:

http://club.dx.com/forums/forums.dx/threadid.1167417?page=1

Option Two - Choose "Check out with Paypal "


Choose this option, you may need to login your Paypal account after click "Check out with Paypal", after that, it will bring you back to DX checkout page, then you can follow the steps same with Option One.

Can I get my Store Credit refunded?

Yes, please kindly contact Contact DX by Ticket to get a refund for the store credit amount:

https://cs.dx.com/Payment/Storecredit

Note: Refunds will be issued within 3-7 business days to orders less than 60 days old.

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