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Q: What’s the product difference between EU DIRECT and DX.COM?

A:EU Direct products are based on EU customers' need.All products strictly comply with European related requirements.Usually, we will choose part of products with high quality and quick supply from DX.COM.

Compared with DX.COM,the difference is that EU Direct offer tons of high quality brand products which are specifically prepared for EU Direct customers with faster express delivery by Post NL.We also offer unique heavy products that DX.COM cannot offer because of more expensive logistic fee.

 

Q:How can I search products accurately and quickly in EU Direct when I am in DX.COM?

A:There are two ways to get EU Direct products as quickly as you can.

a.  One way is to click “ EU Direct” which locates 1st Category under “ALL DEPARTMENT” of DX.COM front page.

For specific operation, please follow the instructions as below:



 

 

bAnother way is to input product keywords in ”search box” of DX.COM front page.When you click “SEARCH” buttom,you will see the search result page.It will be a short sentence”please check the search result at eud.dx.com”at the right of product keywords if there are products relating to keywords you input in EU Direct.Click the sentence,and then page will automatically turn to EU Direct new website eud.dx.com.

For specific operation, please follow the instructions as below:



 

Q:What does it mean when product status is “sold out”? Can I place order normally? Will it be stock again?

A:When product status is “sold out”, it means the product is temporarily not available and you cannot place order until it is normal.

There are varieties of reasons which typically include following situations:

·Product picture need be changed.

·Product specification need be updated.

·Product is temporarily lack of stock.

Once all above problems don’t exist, we will re-sell the products and then you can place order normally.



 

Q:How to contact your team if there are products we expect from EU Direct

A: You can leave products information you expect at "Product Request" Section of EU Direct forum or contact us by email.The email address is EU-Direct@email.dx.com 

 

Q:How can I get best seller products and any special offer without logging into EU Direct

A: You can subscribe to our newsletter by email.



Q:Where can I check out the deals in EU Direct?

A:You can follow the instructions as below:


 

Q:Where can I check out the newly release products in EU Direct?

A:You can follow the instructions as below:



 

Q:Where can I check out the hottest products in EU Direct?

A: You can follow the instructions as below:



 

Q:Where can I check out the newest promotion information in EU Direct?

A: You can follow the instructions as below:



 

Q:Do all electric products voltage comply with Europe standard?

A: Yes,they do.

 

Q:Do all electric products plug comply with Europe standard?

A: Not 100% products plug are Europe standard.There are little products that our customers need buy extra EU plug.

 

Q:How to charge a tablet PC?Why tablet PC cannot be charged by USB slot with data cable?

A:There are not unique standard about tablet PC voltage and input current around the world. Most tablet PC have certain voltage and input current when they be charged. Tablet PC voltage is 12V and input current is 2000mA , while usually usb slot voltage is only 5V and input current is 500mA. It is far away from tablet PC charge voltage and input current.

Hence, most tablet PC must be charged by power adapter,not by USB slot with data cable.

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