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Q: What is coupon?

A: EU Direct Coupon codes are exclusively for your orders at EU Direct. Please use it directly during the check out at EU Direct. If you have any questions, please contact our customer service.


Q: How can I get and evaluate your DX points?

A: There are 3 ways to get DX points.

Your own purchases –

l   Points are issued at 10% of the order total. A $19.99 order gets 1.99 points.

l   Points take at least 60 days to activate.

Product reviews –

l   2 points for each approved picture for each product.

l   2 points for each approved text review.

l   3 points for each approved video review.

(P.S.DX Points are rewarded once per review type, per product, per customer. Points are activated after review approval.)

Forum posting –

l   If someone finds your post helpful they can Tip Post you DX Points.  Points are activated immediately.



Q: What is ticket service?

A: Ticket Service offers a 48 hours (Mon-Fri, business days) turnaround time (48-96 during New Year season), upon correct submission of information via the short and easy-to-use guided forms on this site. Please kindly let us know the problems you have met while purchasing from us by selecting the following question types as below:

l   Defective Items

l   Item Missing

l   Wrong Items

l   Package Not Received

l   Change Items

l   Change Shipping Address

l   Cancel Items

l   Order Status Checking

l   Membership Consulting

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