FAQ  -  Why US Direct?

Why US Direct?

Customer oriented and customized product selection

US Direct values all the product suggestions that are submitted by US clients and we endeavor to select the products based on your requests.

Efficient follow up with upstream suppliers

US Direct ensures that all the products can be supplied within 48 hours.

Professional express service – International Bridge delivery

US Direct uses International Bridge, a highly innovative and eco-friendly express company in the US as our shipping partner to guarantee 3-7 business days delivery.

Should you have any question about delivery, please contact us by ticket or mail. Our mail box is US-Direct@email.dx.com.

After the order is shipped, you could use the tracking number to log in logistics website to trace the delivery. The website is: www.myib.com/tracking

The logistics company supply 24 hours customer service.
Hot Line: 1-877-727-2354

Customer Service Email: CS@MYIB.com

INTERNATIONAL BRIDGE provides door-to-door service to all US addresses—including PO Box, FPO, APO, DPO, Puerto Rico, Hawaii and Alaska. International Bridge is a recognized USPS shipping agent and works with the USPS for the final part of the delivery. Please make sure your address is, therefore, USPS deliverable.


Free tracking

All orders from US direct have free, up-to-date tracking and if your parcel cannot be delivered, International Bridge will follow up to make sure your package arrives safely to your door.

Exclusive after-sale service ensures you have a great shopping experience

US Direct customer service personnel will follow up on all US Direct orders. We will respond to customer inquiries within 24 hours (usually much faster).

Does the above information solve your problem?


DX Everywhere