Q: What’s the difference between DXSOUL and DX.COM?

A: DXSOUL is a customized site which made for DX US customers and we aimed to offering better service as below:

  • Free Express Delivery by courier, ships will arrive in 6-9 business days
  • Free On Time Tracking from China to USA
  • Exclusive SCM team in china for DXSOUL
  • Exclusive Customer Service team for DXSOUL
  • Exclusive Product Management for DXSOUL
  • Multi channels to collect US customer's service requirements and products request

If you want to know more please click dxsoul.com


Q: Do you have warehouse in USA?

A: There is no US Warehouse, we send DXSOUL goods from world factory to USA, and have cooperation with INTERNATIONAL BRIDGE to make faster delivery.


Q: Do we need to pay extra GST or duty for DXSOUL parcels?

A: No, it is an all inclusive price, no additional charge.


Q: How can I contact you if I have any suggestion and question about your service?

A: Please contact us by following ways:

1. DXSOUL Email: dxsoul@email.dx.com

2. Ticket System

3. DXSOUL Forum


Q: If I am a non-registered customer, how can I contact you if I have any question after I place an order?

A: If you are a non-registered customer that cannot contact our customer service via ticket system, please send email to our official email address as follows:


We will reply you as soon as possible.

Does the above information solve your problem?


DX Everywhere