Why DXSOUL  -  Delivery


Q: How long can I receive my parcel after placing my order?

A: The orders will be dispatched in 2 – 4 business days after we receive your confirmed payment. We will give you early notice within 48 hours, if there is a delay on supply.

The delivery time is from 4 – 7 business days.


Q: What’s your cooperative shipping partner?

A: The highly innovative and eco-friendly express company –International Bridge delivery

    Q: What’s special service of IntlBridge Express?

A: Door-to-door service to all US addresses; Free Express Delivery; Free on Time Tracking


Q: What Shipping Destinations in the US do DXSOUL Cover?

A: We covered ALL shipping destinations in the United States and its territories.

Also INTERNATIONAL BRIDGE provides door-to-door service to all US addresses—including PO Box, FPO, APO, DPO, Puerto Rico, Hawaii and Alaska. International Bridge is a recognized USPS shipping agent and works with the USPS for the final part of the delivery. Please make sure your address is, therefore, USPS deliverable


Q: How to trace the order's delivery?

A: Should you have any question about delivery, please contact us by ticket or mail. Our mail box is dxsoul@email.dx.com.
After the order is shipped, you could use the tracking number to log in logistics website to trace the delivery. The website is: www.myib.com/tracking
The logistics company supply 24 hours customer service.
Hot Line: 1-877-727-2354
Customer Service Email: CS@MYIB.com

  Q: How to view the product delivery status?

A: Enter "My Account" Page    Click "My Orders"     Click Order Number or View,You will  see the delivery information of all purchased products.If the product has been shipped,the quantity of SKU and tracking number will show under "Shipped" .The clicking Tracking Number ,you will see the package status.The shortage products and quantity would show under "Unshipped".

Q: What is after-sale service?

     A: DXSOUL customer service personnel will follow up on all DXSOUL orders. We will respond to customer inquiries within 24 hours (usually much faster).


Q: Can I change my address when I’m not in the place you deliver to?

A: If you need to change your delivery address which is different from the address you have wrote in delivery address in shopping cart, it will cause some extra cost from Courier Company. For details please contact customer service to get the quote regarding to your order weight and new delivery location.

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