Why AU Direct  -  About AU Direct

About AU Direct

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Q: What’s the difference between AU DIRECT and DX.COM?

A: AU Direct is a customized site which made for DX AU customers and we aimed to offering better service as below:

Ø  Free Express Delivery by courier, ships will arrive in 5-7 business days

Ø  Free On TimeTracking from China to Australia

Ø  Free Resend Service and local customer service.

Ø  Exclusive SCM team in china for AU Direct

Ø  Exclusive Customer Service team for AU Direct

Ø  Exclusive Product Management for AU Direct

Ø  Multi channels to collect AU customer's service requirements and products request

If you want to know more please click aud.dx.com


Q: Do you have warehouse in AU?

A: There is no AU Warehouse, we send AU Direct goods from world factory to Australia, and have cooperation with Toll Global Express  to make faster delivery.


Q: Do we need to pay extra GST or duty for AU direct parcels ?

A: No, it is an all inclusive price, no additional charge.


Q: How can I contact you if I have any suggestion and question about your service?

A: Please contact us by following ways:

1. AU DIRECT Email: AU-Direct@email.dx.com

2. Ticket System

3. AU DIRECT Forum


Q: If I am a non-registered customer, how can I contact you if I have any question after I place an order?

A: If you are a non-registered customer that cannot contact our customer service via ticket system, please send email to our official email address as follows:


We will reply you as soon as possible.

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