Q: What’s the difference between AU DIRECT and DX.COM?
A: AU Direct is a customized site which made for DX AU customers and we aimed to offering better service as below:
Ø Free Express Delivery by courier, ships will arrive in 5-7 business days
Ø Free On TimeTracking from China to Australia
Ø Free Resend Service and local customer service.
Ø Exclusive SCM team in china for AU Direct
Ø Exclusive Customer Service team for AU Direct
Ø Exclusive Product Management for AU Direct
Ø Multi channels to collect AU customer's service requirements and products request
If you want to know more please click aud.dx.com
Q: Do you have warehouse in AU?
A: There is no AU Warehouse, we send AU Direct goods from world factory to Australia, and have cooperation with Toll Global Express to make faster delivery.
Q: Do we need to pay extra GST or duty for AU direct parcels ?
A: No, it is an all inclusive price, no additional charge.
Q: How can I contact you if I have any suggestion and question about your service?
A: Please contact us by following ways:
1. AU DIRECT Email: AU-Direct@email.dx.com
2. Ticket System
3. AU DIRECT Forum
Q: If I am a non-registered customer, how can I contact you if I have any question after I place an order?A: If you are a non-registered customer that cannot contact our customer service via ticket system, please send email to our official email address as follows:
We will reply you as soon as possible.
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