FAQ  -  Why AU Direct?

Why AU Direct?

1.       Customer oriented and customized product selection

AU Direct value all the products suggestions which submitted by Australian clients and we endeavor to select the products based on your requests.


2.       Efficient follow up with upstream suppliers

AU Direct makes sure all the products will be able to be supplied in 72 hours.


3.       Professional Express Service - Toll is applied

AU Direct choose TOLL, the biggest Australian express company as our shipping partner to grantee 3-4 business days delivery.


4.       Free tracking & 3 times free resend service

All orders from AU direct have free on time tracking and if the order cannot be delivered, TOLL local customer service will contact you to reschedule an appoint to deliver to you.


5.       Exclusive after-sale service ensure you have a great shopping experience

AU Direct customer service specialist will follow up on all AU Direct orders daily. We will response in 24 hours.

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